Operations Team Lead

About FedEx and the Role

FedEx, a global leader in logistics and delivery, is home to over 500,000 employees worldwide, connecting customers to the future with innovation and commitment. We pride ourselves on fostering a culture where employees feel valued, safe, and respected. Recognized as one of the world’s most admired and ethical companies, FedEx is also certified as a Great Place To Work® in India (2025-2026).

The Operations Team Lead will play a crucial role in facilitating daily coordination and administrative assistance across international business operations. This position involves guiding clerical and operational team members to ensure efficient task completion and driving excellence through coaching and feedback.

Key Responsibilities

• Coordinate daily tasks of operational and clerical teams to maintain smooth workflows across departments.
• Assist management with scheduling, documentation, and communication efforts to streamline operations.
• Supervise customer service and service assurance activities, resolving inquiries and issues promptly.
• Manage on-road operations, including handling, dispatch, pickups, and deliveries to ensure timely execution.
• Implement quality management processes to sustain service standards and enhance customer satisfaction.
• Monitor network operations, optimizing efficiency and minimizing service disruptions.
• Support customer service teams in resolving queries and strengthening client relations.
• Oversee contract sourcing and negotiation to secure dependable vendors and service providers.
• Ensure compliance with regulatory and safety standards, especially concerning the handling of dangerous goods during operations.

Qualifications and Experience

• Graduation degree from a recognized institution.
• Industry experience is essential.
• 7 to 8 years of professional experience, including 3 to 4 years in a leadership or team management role.

Skills and Competencies

• Strong time management and organizational abilities.
• Problem-solving aptitude with attention to detail and accuracy.
• Advanced proficiency in MS Office applications such as Excel, Word, and PowerPoint.
• Accountability, adaptability, and a customer-focused mindset.
• Excellent communication, collaboration, leadership, and influence skills.
• Innovative critical thinking with high integrity and confidentiality.

Our Commitment

FedEx is dedicated to creating a diverse, equitable, and inclusive workplace where all individuals are treated fairly and with respect. We encourage applications from candidates of all backgrounds and do not discriminate on any legally protected characteristic. Reasonable accommodations are provided for individuals with disabilities.

Join Us

If you are ready to contribute to a company that values innovation, resilience, and teamwork and want to grow your career in a dynamic environment, apply now and be a part of Team FedEx's journey to create what’s next.