Operations Support Officer

About the role

This is a broad, high-energy position focused on operational and administrative assistance across the business. You will act as a central contact for operational matters and AML/CDD-related questions, help keep day-to-day processes moving, and support the company in meeting internal standards as well as regulatory obligations.

What you bring

• Clear written and verbal communication skills
• A well-organised approach with strong attention to detail
• The ability to stay effective when deadlines are tight and pressure is high
• A collaborative mindset and willingness to support colleagues
• Initiative, practical problem-solving ability, and a proactive attitude
• Confidence in building positive working relationships across different levels of the organisation
• Prior experience in finance or a comparable support position is preferred, though not essential

Key responsibilities

• Respond to operational questions through phone, email, and face-to-face communication
• Assist with customer due diligence and compliance-related workflows
• Handle helpdesk issues, resolving them where possible and escalating when required
• Complete administrative work according to company procedures
• Support continuous improvements in processes and systems
• Help prepare reports and maintain accurate records
• Contribute to training resources and wider business support tasks
• Work in coordination with internal stakeholders to keep operations running smoothly

Why join us

• Join a growing financial services business with a strong customer-first focus
• Access to a national network
• Supportive workplace with room to develop your career
• Life insurance coverage
• KiwiSaver matching up to 5%
• Company bonus scheme
• Discount perks from leading retailers

Additional information

This organisation has a distinctive identity and takes pride in delivering excellent customer service, backed by 54 years of history. Applications close on 07/08/2026 or when the position is filled.