Operations and Systems Support Coordinator

About the opportunity

This opportunity is with a long-established not-for-profit organisation that provides safe and affordable housing for people throughout Auckland. The work is community-driven and directly supports individuals and whānau across the region.

The position is a varied, practical role where you will support teams with systems, reporting, process improvement, and everyday operations. You will help make sure internal tools and workflows are used effectively, so people across the organisation can work smoothly and with confidence.

Key responsibilities

• Provide day-to-day help to teams using CRM platforms, reporting tools, and operational systems.
• Investigate issues, work out underlying causes, and liaise with external suppliers when specialist support is needed.
• Maintain reporting processes, support data integrity, and assist with Power BI reporting activities.
• Look for ways to streamline workflows, improve processes, and strengthen system usage across the business.
• Keep records, documentation, and compliance-related processes accurate and up to date.
• Contribute to operational initiatives and system enhancement projects.
• Develop trusted working relationships across the organisation and act as a reliable internal support contact.

What you will bring

• Experience supporting operational, property, tenancy, finance, or broader business functions.
• A genuine interest in detail-oriented work and keeping things organised behind the scenes.
• Strong confidence with systems and processes, including being the person others turn to for troubleshooting and support.
• Ability to quickly learn new platforms and understand how systems, workflows, and data interact.
• Excellent attention to detail and a strong ability to identify inconsistencies and process gaps.
• A curious, proactive approach and a natural problem-solving mindset.
• Clear communication skills and a collaborative, service-minded style.

Eligibility

Applicants must be a New Zealand citizen or resident, or already have the legal right to work in New Zealand with a valid visa.

Additional information

This role is based in Auckland, New Zealand and is a full-time onsite position.

Shortlisting may take longer than usual due to a high volume of interest. Applications should be submitted through the advertised process so they can be directed to the appropriate consultant promptly. A confidential phone discussion is available for specific questions. References will be requested at a later stage, so they should not be included on the CV.

The hiring organisation is a specialist group that connects candidates and employers through sector expertise and a shared purpose.