Office Manager

Job Overview

Shivay Webtech Llp is seeking an organized and communicative Office Manager for its Delhi-NCR location. The ideal candidate will handle client interactions, lead generation, and coordination between various teams to ensure seamless operations and customer satisfaction.

Key Responsibilities

• Manage incoming client communications across phone, email, and text channels promptly and professionally.
• Follow up on inquiries to convert them into confirmed bookings by building and maintaining client relationships.
• Proactively generate new business leads through outreach to travel agencies, hotels, and local corporate clients.
• Keep an organized database tracking prospects, leads, and confirmed bookings to support business growth.
• Assist with the preparation of quotations, invoices, and confirmations for bookings with accuracy and timeliness.
• Coordinate daily activities with drivers and the operations team to ensure smooth execution of services.
• Deliver exceptional customer service, promptly addressing and resolving client concerns.
• Support the management team by undertaking various administrative duties and contributing to business development initiatives.