Night Porter

About the Role

The Address Cork is seeking a dedicated Night Porter to manage guest needs during nighttime hours, ensuring swift response to inquiries and performing regular security and fire safety inspections. The role emphasizes maintaining smooth overnight operations and conducting detailed night audits.

Key Responsibilities

• Arrive punctually and present a professional image in a clean uniform with a name badge.
• Obtain a detailed handover from daily porters, receptionists, and the manager on duty.
• Perform docket inspections and report any irregularities to the early Duty Manager.
• Conduct scheduled security and fire checks at midnight, 2 am, 4 am, and 6 am, logging findings and reporting issues promptly.
• Manage guest check-ins and check-outs efficiently during duty hours and assist with luggage handling.
• Address guest requests and issues swiftly and effectively.
• Provide Lounge and Room Service after 11 pm, maintaining cleanliness standards in kitchen and food prep areas.
• Collect breakfast cards during floor rounds, prepare and deliver Room Service, ensuring timely delivery of early breakfasts.
• Take over Bar Service duties after bar staff leave, ensuring accurate cash and inventory handling.
• Perform cleaning tasks according to the night cleaning schedule, including public and office areas.
• Maintain the Premier Lounge and replenish stock as necessary.
• Prepare meeting rooms and ensure all equipment is functional to agreed standards.
• Regularly check and distribute faxes or messages for guests.
• Compose a comprehensive night shift report and brief the Duty Manager, Receptionist, and Day Porter about any incidents before the shift ends.
• Carry out any additional duties assigned by management as required.

Additional Information

This position reports to the Front Office Manager, Duty Manager, and Director of Operations and is responsible for overseeing premises operations during night hours.