Key Account Manager

About the Role

We are seeking an experienced Key Account Manager to join our team based in Kampala, Uganda. This full-time, on-site role involves managing vital client relationships, driving retention, and ensuring excellent customer service.

Working Hours and Location

The position requires working on-site from 11:00 to 20:00 in Kampala, Uganda.

Key Responsibilities

• Design and execute long-term strategies adapted to key accounts within Uganda and the broader African market.
• Maintain and cultivate strong, trustful relationships with principal clients through regular communication via calls, chats, and emails.
• Act as the primary point of contact for designated accounts, promptly addressing inquiries and resolving issues.
• Coordinate with internal departments to fulfill and exceed client expectations.
• Monitor and report on key performance indicators and client satisfaction metrics, providing updates and market insights to management.
• Enhance client retention by strengthening connections and exploring new opportunities for improved satisfaction.
• Perform additional tasks assigned by the VIP Brands Operation Manager.
• Stay informed about internal procedures, promotions, and offers available to customers.

Required Qualifications and Skills

• Fluency in local languages Luganda and Swahili.
• Proficient English communication skills at B2 to C2 level.
• Experience managing professional client communications via WhatsApp and Telegram.
• Strong skills in Microsoft Office applications including Excel, Word, and PowerPoint for reporting and presentations.
• Higher education in Sales, Marketing, Business Administration, or related fields is advantageous.
• Excellent verbal and written communication abilities across multiple platforms such as phone, professional chat, and email.
• Demonstrated negotiation skills with a successful track record in client portfolio management.
• Ability to work independently, prioritize tasks effectively, meet tight deadlines, and maintain high-quality output.
• Experience in customer service roles is considered beneficial.

Additional Information

If you possess the outlined experience and are prepared for a new challenge, we encourage you to apply.