Junior Operations Support Specialist

About Guesty

Guesty is a comprehensive platform designed to assist hospitality enterprises worldwide in automating, optimizing, and expanding their business operations. As a rapidly growing international startup, Guesty is revolutionizing the hospitality sector, enhancing everything from guest experiences to business development. The platform integrates with over 150 industry partners—including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel—empowering property managers to deliver superior guest services while managing efficient, data-driven processes. Guesty boasts a global team of over 900 members across 16 countries, all committed to advancing hospitality technology.

Role Overview

We are seeking a meticulous and customer-focused Junior Sales Operations Support Specialist to join our Sales Operations team in Mexico City. This position involves providing daily operational assistance to the Sales team, ensuring the smooth functioning of sales tools, data management, and processes. The role is pivotal in removing obstacles for sales representatives, maintaining data accuracy, and ensuring the cleanliness and efficiency of sales systems.

Key Responsibilities

• Deliver frontline support by resolving operational barriers that impede sales activities, including correcting record errors, aiding in quote approvals, and troubleshooting common issues.
• Monitor and maintain the sales technology stack by handling basic system errors, assisting with user inquiries, and escalating more complex problems appropriately.
• Maintain data accuracy in CRM and reporting systems by identifying and fixing discrepancies, eliminating duplicates, and aligning contracts with opportunities and records.
• Support the creation and updating of reports and dashboards for the sales team, reviewing current reports to identify and rectify outdated or erroneous information.
• Conduct regular checks of sales data and performance indicators to prevent unassigned deals, stalled opportunities, or mismanaged accounts.

Requirements

• At least one year of experience in sales, sales operations, revenue operations, or CRM support roles; internship experience is also considered.
• Familiarity with Salesforce or other CRM platforms is preferred.
• Proficiency in Excel or Google Sheets, with the ability to work confidently with large datasets.
• Highly detail-oriented, organized, and possessing a strong sense of responsibility.
• Eager to learn new systems and best practices in sales operations.
• Capable of managing multiple requests and prioritizing urgent tasks effectively.
• Comfortable engaging with stakeholders and asking clarifying questions when needed.
• Adept at working in a fast-paced environment with shifting priorities.
• Interest in pursuing a long-term career in sales or revenue operations.

Preferred Qualifications

• Experience in building Salesforce reports and dashboards.
• Knowledge of AI tools such as ChatGPT, Claude, or similar technologies.
• Experience with ticketing or internal support systems.
• Understanding of typical sales processes including leads, accounts, opportunities, ownership, and approvals.
• Background in SaaS or technology companies.

Diversity & Inclusion

Guesty is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other legally protected characteristic.