Junior IT Analyst (Part-Time)

About Osano

Osano is a pioneering B-Corporation committed to the belief that privacy is an essential right. We empower modern businesses to innovate swiftly, maintain competitiveness, and build customer trust by adhering to data privacy and consent compliance requirements. Our solutions assist organizations in confidently navigating the evolving regulatory and technological environments.

Role Overview

We are seeking a Junior IT Analyst to join our IT team on a part-time basis. This role suits recent graduates or professionals with up to three years of experience aiming to grow in IT operations, security, and cloud infrastructure. As the front-line contact for Tier 1 IT support, you will be pivotal in resolving employee technical issues, managing user accounts, supporting company devices, and maintaining vital systems. This opportunity offers hands-on learning from seasoned IT and Security experts with exposure to automation, artificial intelligence, and cloud technologies.

Responsibilities

• Act as the primary contact for Tier 1 internal IT support by diagnosing and resolving hardware, software, access, and endpoint related problems.
• Handle the employee lifecycle process by setting up and removing user accounts and managing access permissions across business applications.
• Administer Google Workspace including managing email accounts, groups, shared drives, and access controls.
• Support Mobile Device Management (MDM) platforms to maintain security and compliance of corporate devices.
• Oversee the IT support queue daily, ensuring prompt handling of employee requests.
• Create and maintain documentation for troubleshooting processes and internal knowledge bases.
• Assist in policy enforcement and compliance maintenance for IT security standards.
• Identify and implement automation and AI tools to streamline IT workflows and reduce repetitive tasks.
• Collaborate with Engineering, Security, People Operations, and other teams to enhance employee experience.

Candidate Profile

• Self-motivated and eager to continuously develop technical knowledge.
• Passionate about delivering outstanding customer support and assisting users.
• Able to troubleshoot unfamiliar technical problems and devise innovative solutions.
• Effective communicator with both technical and non-technical audiences.
• Organized, capable of managing multiple priorities in a fast-moving remote work setting.
• Enthusiastic about leveraging automation, AI, and technology to improve efficiency.
• Committed to growing a career in IT Operations, Systems Administration, or Information Security.

Essential Qualifications

• Between zero and three years of experience in IT Support, Help Desk, or IT Operations; recent graduates with relevant coursework or internships are encouraged to apply.
• Experience with Google Workspace or comparable cloud productivity services.
• Familiarity or exposure to Mobile Device Management tools like Microsoft Intune, Kandji, or Jamf.
• Proficiency in troubleshooting hardware, software, and user access challenges.
• Strong customer service orientation and a desire to help others.
• Excellent verbal and written communication skills.
• Ability to work independently in a fully remote environment while prioritizing workload.

Preferred Skills

• Basic scripting experience using Bash, ZSH, Python, or PowerShell.
• Knowledge of identity and access management principles.
• Understanding of endpoint security, compliance, and security best practices.
• Familiarity with AI productivity tools such as ChatGPT, Claude, or Microsoft Copilot.
• Exposure to SaaS platforms or cloud-first IT infrastructure environments.

Why Join Us

• Collaborative team known for reliability, curiosity, agility, and talent.
• Meaningful mission-driven B-Corporation in a rapidly growing sector.
• Access to training programs, clear career advancement paths, and supportive leadership focused on professional growth.

Benefits

• Competitive salary with equity ownership opportunities.
• Unlimited paid time off with a mandatory minimum of two weeks annually.
• Recognized as a Best Place for Working Parents with paid parental leave.
• Medical, Dental, and Vision insurance premiums covered by Osano at 100% for individuals and 50% for dependents through Aetna.
• Fully remote work environment within the U.S.
• Provision of a MacBook and a $600 home office setup stipend.
• Annual company retreat focused on community building, innovation, and enjoyment.
• Access to mental health resources including mindfulness and therapy memberships.

Additional Information

This position is exclusively open to candidates residing within the United States.

Equal Opportunity Statement

Osano is committed to equal employment opportunity. Applicants will be evaluated regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status, or any other legally protected characteristic.