ITSM Technical Consultant - ServiceNow

Job overview

This position is for a senior ServiceNow ITSM developer based in Abu Dhabi. The role focuses on building, improving, and supporting ITSM solutions that help streamline service operations and improve overall workflow efficiency.

Core work

• Develop and refine ServiceNow ITSM modules.
• Work across Incident, Problem, Change, and Request management processes.
• Build solutions using Business Rules, Client Scripts, and Flow Designer.
• Deliver complete end-to-end implementations rather than isolated fixes.
• Improve and optimize operational workflows for better performance and usability.

Experience and technical background

Candidates should bring more than 7 years of ServiceNow development experience, along with strong hands-on knowledge of JavaScript and the Glide API. A solid background in ITSM is essential for success in this role.

Preferred certifications

Preferred qualifications include CIS-ITSM and CAD.