IT Support Specialist

Role overview

A fast-scaling technology company is hiring an IT Support Specialist to deliver daily support across a modern, technically advanced workplace. The position is based in Munich and follows a hybrid setup with three days per week on site.

This role is practical and hands-on, covering support for hardware, software, identity, and SaaS tools. You will also manage the end-to-end user lifecycle, help maintain workplace technology, and work closely with the wider IT function to refine processes and automate where possible.

Compensation

The role offers a salary of up to €70,000.

Key responsibilities

• Provide day-to-day technical support to employees across the business.
• Resolve issues related to MacOS, Windows, iOS, hardware, software, and workplace systems.
• Handle onboarding and offboarding activities, including user setup and deprovisioning.
• Administer devices and user accounts across the employee lifecycle.
• Support and maintain Microsoft 365, Entra ID, and MDM platforms such as Intune or Jamf.
• Manage tickets and requests through Jira Service Management or a comparable system.
• Work with the IT team to improve workflows, strengthen automation, and enhance the user experience.
• Contribute to a service culture focused on responsiveness, quality, and continuous improvement.

Requirements

• At least 3 years of experience in IT Support, Desktop Support, or an EUC environment.
• Proven ability to support MacOS, Windows, and iOS devices.
• Practical experience with onboarding, offboarding, device administration, and user management.
• Working knowledge of Microsoft 365, Entra ID, and MDM tools such as Intune or Jamf.
• Experience using Jira Service Management or a similar ticketing platform.
• Strong troubleshooting ability, along with clear communication and customer service skills.
• A proactive mindset with an interest in improving processes and the employee support experience.

What makes this role attractive

• Opportunity to work in a highly technical environment with engineers and technology specialists.
• A chance to have a clear impact on employee experience and IT operations.
• Exposure to complex technical challenges in a rapidly growing organisation.
• Strong emphasis on ownership, innovation, and ongoing improvement.
• Competitive compensation and benefits, plus room for long-term growth.

Location and working model

The role is based in Munich, within the Greater Munich Metropolitan Area, and is structured as a hybrid position with three office days per week.

Who this role suits

This opportunity is well suited to experienced IT support professionals who enjoy solving technical issues, assisting users, and helping improve how internal IT services are delivered.