Immigration Consultant

Job Overview

We are seeking a motivated Telecaller to join our immigration consultancy team at Dream Creator Visa Consultancy in Mohali. The candidate will be responsible for engaging with potential clients, explaining immigration programs, scheduling consultations, and maintaining ongoing client relationships.

Key Responsibilities

• Initiate outbound calls and respond to inbound client inquiries.
• Explain various immigration services, visa categories, and consultancy offerings.
• Identify client needs and assess their initial eligibility.
• Schedule appointments with immigration consultants.
• Follow up regularly with interested clients to nurture leads.
• Maintain detailed records of calls, leads, and client interactions using CRM tools.
• Meet daily, weekly, and monthly targets related to calls, lead generation, and appointments.
• Address customer queries with professionalism and provide excellent support.
• Collaborate with sales and documentation teams for smooth client onboarding.
• Stay informed about updates to company services and immigration procedures.

Required Qualifications and Skills

• Bachelor's degree or equivalent qualification is preferred.
• 1 to 3 years of experience in telecalling, telesales, customer service, or immigration consultancy.
• Strong verbal communication and interpersonal skills.
• Fluency in English required; knowledge of Hindi and other regional languages is beneficial.
• Excellent persuasion, negotiation, and listening abilities.
• Capability to work efficiently under pressure and achieve sales targets.

Preferred Attributes

• Positive attitude with a customer-focused mindset.
• Self-driven and motivated to meet goals.
• Effective organizational and time management skills.
• Competence in handling objections and successfully closing leads.

Performance Metrics

• Number of daily calls made.
• Lead generation and conversion ratios.
• Achievement of appointment booking goals.
• Level of customer satisfaction and effectiveness of follow-ups.
• Accuracy and timeliness of CRM data updates.

Compensation and Benefits

• Competitive monthly salary ranging from 20000 to 42000 INR with attractive incentives.
• Performance-based bonuses.
• Opportunities for training and career advancement.
• Paid leave and other benefits as per company policy.