Human Resources Assistant II

Role Overview

The HR Assistant II position is a 3-month contract role located in Tampa, Florida within the beauty industry. This role serves as the primary contact point for employees and HR partners, offering excellent support and managing high volumes of HR-related requests.

Key Responsibilities

• Act as the initial contact for employees and HR partners, providing outstanding customer service through phone and case management systems.
• Handle numerous inbound HR inquiries by answering questions, resolving concerns, or directing employees to suitable resources.
• Accurately document changes to employee data, communications, and other case activities.
• Collaborate with the Payroll team to address payroll questions and assist employees with related issues.
• Manage various employee requests such as tuition reimbursements, employment verifications, and acknowledgment of policies.
• Provide guidance about HR policies, procedures, and compliance, ensuring a positive employee experience.
• Keep precise records and track performance metrics within case management tools.
• Carry out additional administrative and operational support tasks as required.

Qualifications and Skills

• Bachelor's degree is mandatory.
• At least five years of experience in customer service, HR support, shared services, call center, or administrative roles.
• Excellent communication skills with a strong emphasis on customer service and confidentiality.
• High attention to detail, organizational aptitude, and critical thinking capability.
• Experience in payroll support or employee services is preferred.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• familiarity with case management and call management software, with ServiceNow experience being highly desirable.
• Spanish language skills are strongly favored.
• Able to manage multiple priorities effectively in a fast-paced, high-demand environment.