Housing Options Advisor

Role Overview

Wychavon and Malvern Hills District Councils seek to recruit a dedicated Housing Options Advisor. The position is full-time, offering 37 hours per week on a permanent basis, located in Pershore, England. The annual salary ranges between £31,537 and £35,412. The Advisor will provide expert advice and support to individuals facing homelessness, ensuring compliance with statutory responsibilities under the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017.

Key Responsibilities

• Conduct client interviews with those seeking assistance due to homelessness.
• Collaborate with clients to identify and implement solutions preventing or relieving homelessness.
• Manage statutory and regulatory duties related to homelessness prevention and relief for the Council.
• Draft formal communications confirming acceptance or conclusion of legal duties to clients.
• Coordinate with statutory bodies and community organizations to investigate and mitigate homelessness situations.
• Deliver personalized housing advice tailored to individual client circumstances.

Candidate Profile

• Strong dedication to providing excellent customer service and support.
• Experience working in housing or similar customer service roles.
• Ability to function effectively as a team member.
• Proficient IT skills including good knowledge of relevant computer systems.
• Innovative problem-solver capable of initiating service improvements.
• Effective prioritization and management of diverse workloads.
• Calm and empathetic approach to challenging or sensitive situations.
• Solid understanding of housing legislation.
• Good numeracy and literacy capabilities.
• Successful completion of Disclosure and Barring Service (DBS) check is mandatory.

Employee Benefits

• Competitive pension scheme that includes employer contributions.
• Generous leave entitlements, including options to purchase extra annual leave.
• Ongoing professional training and career development opportunities.
• Access to onsite nursery with a 20% discount for staff.
• Discounted membership for gym and swimming facilities.
• Comprehensive health and wellbeing support including free employee assistance and counseling services.
• Opportunity to participate in a Cycle to Work scheme.
• Staff discounts with partners such as EE and the Kaarp discount scheme.

Additional Information

The role requires attendance at the office with some flexibility for agile working due to the emphasis on face-to-face communication and teamwork. Candidates must have the right to work in the UK as the Council does not sponsor work visas. For inquiries, contact Steph Pritchard at 01386 565356. Applications close on Sunday, 23 August 2026, with interview dates on Thursday 3 and Friday 4 September 2026. Note that the application process may close earlier if a sufficient number of candidates apply.