Housekeeping Attendant

About the Company

As part of a global hospitality leader, our company embraces diversity and encourages personal growth. We support continuous learning and meaningful work, allowing employees to explore limitless opportunities within the group. Join us to create memorable hospitality experiences and shape your career journey.

Job Responsibilities

• Obtain assignment sheets daily from the housekeeping office.
• Note all guest requests and instructions provided by the housekeeping supervisor.
• Participate in communication meetings within your assigned section.
• Ensure all guest amenities, cleaning supplies, minibar items, and clean linens are properly stocked on the trolley before starting duties.
• Identify and record all rooms indicating 'Make Up' signs.
• Check and document rooms displaying 'Do Not Disturb' signs, respecting them until shift end.
• Supervise closing procedures for the service area at shift's end, ensuring all equipment is correctly stored and hazardous items are cleared.
• Effectively communicate pertinent information to incoming shifts or supervisors for seamless operations.
• Notify housekeeping supervisor immediately if any guest valuables are visible or exposed.
• Greet guests promptly with eye contact and a friendly manner, pausing work if needed to attend to them professionally.
• Adhere to hospitality protocols when entering or leaving guest rooms.
• Thoroughly clean bathrooms, walls, and bathtubs, check for hairs, replace fresh towels and amenities, and report maintenance issues.
• Remove wilted flowers and refresh floral arrangements including cleaning vases.
• Make beds, clean bedrooms, refill stationeries, matches, and minibar items, and check bedding for spots or hairs to maintain high standards.

Candidate Requirements

• Minimum of one year experience in a similar role within a 4- or 5-star hotel environment.

Benefits and Additional Information

• Access to an employee benefit card providing discounted rates at our properties worldwide.
• Participation in developmental learning programs through company academies.
• Opportunities to progress your career both within your current property and globally.
• Engagement in corporate social responsibility initiatives such as Planet 21, emphasizing sustainability and community involvement.