Hotel Cleanliness Expert

About the Role

Join Four Points by Sheraton in Auckland as a Hotel Cleanliness Expert. This role transcends typical housekeeping duties by creating memorable experiences through impeccable cleanliness and guest interaction. You will be integral to maintaining the hotel’s appearance, ensuring guest areas and rooms are spotless, and assisting with various guest requests to enhance overall satisfaction.

Key Responsibilities

• Greet guests warmly and personally, maintaining eye contact and using their names when possible.
• Support colleagues to provide prompt and consistent guest service coverage.
• Listen attentively to guest questions, concerns, and requests, addressing issues professionally to build trust and delight them.
• Coordinate with Engineering, service teams, or housekeeping management for urgent repairs or maintenance matters.
• Respond swiftly to requests from guests, Front Desk, or service departments.
• Stock cleaning carts with necessary supplies including chemicals, linens, and amenities.
• Report room conditions such as 'Do Not Disturb' signs or discrepancies to appropriate personnel.
• Execute room cleaning adhering strictly to the Clean Matters guidelines.
• Maintain cleanliness and replenish supplies in public and employee restrooms.
• Adhere to all company policies to ensure workplace safety, confidentiality, appearance standards, and professional communication.

Essential Competencies

• Strong interpersonal and teamwork skills.
• Customer service focus with a positive attitude.
• Respect for diversity and ability to relate well with varied individuals.
• Dependability, integrity, and professionalism in appearance and conduct.
• Safety awareness and presentation skills.

Additional Information

• Job Category: Housekeeping & Laundry
• Location: 396 Queen Street, Auckland 1010, New Zealand
• Employment Type: Full Time, Non-management
• Work setting is onsite at the hotel premises.
• Company culture emphasizes simplified, genuine hospitality experiences for independent travelers.

Benefits

• Exclusive discounts on food, beverages, and hotel rooms across Marriott International properties for staff and their families and friends.
• Flexible work hours and locations, sabbatical leave, and paid leave during birthday months through the Life with the Works program.
• Access to globally recognized training programs and diverse career advancement opportunities within Marriott International.
• Support for physical, emotional, and financial wellbeing through the Employee Assistance Program.
• Employee referral incentives for recruiting friends.
• Work within the world’s largest hotel network that values equality, diversity, and inclusion.

Diversity & Equal Opportunity

Marriott International is committed to providing equal employment opportunities without discrimination on any protected basis. The company celebrates the diversity of its workforce and strives for an inclusive environment that values all associates' unique backgrounds.