Help Desk Support Engineer

Overview

Join Vistas Global in Doha, Qatar as a Helpdesk / Desktop Support Engineer, where you will deliver essential desktop support and ensure efficient resolution of end-user issues. You will be responsible for maintaining workstations, and providing hardware and software support across the organization.

Key Responsibilities

• Provide desktop support services directly to end users.
• Diagnose and resolve problems related to hardware, software, printers, and fundamental networking issues.
• Install, configure, and upkeep desktops, laptops, and peripheral devices.
• Conduct routine maintenance and perform upgrades on workstations.
• Log, monitor, and resolve incidents adhering to Service Level Agreements (SLAs).
• Communicate effectively with users and relevant stakeholders to ensure support needs are met.

Mandatory Qualifications and Experience

• Bachelor's degree in a field related to Information Technology.
• A minimum of five years of demonstrated experience in relevant desktop support roles.
• Strong verbal and written communication skills.
• ITIL certification is a compulsory requirement.

Skills Required

• Expertise in desktop support and troubleshooting techniques.
• Proficient in workstation maintenance and hardware support.
• Experience with software support, particularly Windows Operating Systems and Microsoft Office suite.
• Knowledge of IT helpdesk operations and incident management processes.