Head of Client Account APAC

Overview

We are seeking an energetic leader to manage a major strategic client account across the Asia-Pacific region. This role involves being the primary liaison with senior client leaders, fully understanding their business aims, and delivering integrated service solutions that create lasting value. The successful candidate will head a team tasked with delivering excellent results across multiple engagements and identifying growth opportunities to deepen client relationships.

Key Responsibilities

• Establish and nurture enduring relationships with principal clients, serving as their main contact point.
• Gain thorough insight into clients' business objectives, challenges, and requirements to provide customized solutions and strategic advice.
• Advocate for client interests internally to ensure expectations are consistently met or surpassed.
• Lead the development and implementation of strategic account plans that align with both client goals and company offerings.
• Spot growth prospects within existing accounts and devise strategies to expand client engagements and revenue streams.
• Collaborate with clients to explore upselling, cross-selling, and expansion of services.
• Ensure timely delivery of high-quality outputs to clients to promote loyalty and retention.
• Address and resolve client concerns promptly to maintain satisfaction and continuity.
• Conduct regular review meetings to align on goals and improve service quality continually.
• Supervise and mentor a team of client account managers, fostering high performance and customer-centric culture.
• Provide ongoing coaching and development opportunities to team members.
• Oversee project execution ensuring adherence to timeline, scope, and budget constraints.
• Coordinate with internal departments including sales, operations, and marketing to ensure resource allocation and project success.
• Actively monitor project progress and preemptively manage potential risks and challenges.
• Administer the financial management of client accounts involving budgeting, forecasting, and revenue tracking.
• Ensure accurate client billing in line with contract agreements.
• Analyze account performance metrics to sustain profitability and healthy client relationships.
• Keep abreast of industry trends, market changes, and competitor actions to guide strategic advice.
• Provide thought leadership and position the company as a trusted client advisor.
• Partner with sales teams to cultivate new business within existing client accounts.
• Prepare proposals and presentations to secure new or expanded engagements.