Guest Service Center Agent

Location

Banana Island Resort Doha By Anantara, Doha, Qatar

Company Overview

Minor Hotels manages a varied portfolio featuring over 530 properties globally across regions including Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, each catering innovatively to diverse traveler interests and preferences.

Role Overview

The Guest Service Center Agent is responsible for anticipating guest needs and addressing inquiries courteously and efficiently. This role demands comprehensive knowledge of the hotel’s offerings such as room categories, pricing, facilities, dining venues, spa promotions, and additional properties.

The agent will uphold exceptional service standards continuously, taking ownership of guest satisfaction by ensuring timely resolution of any issues. Proactive and inventive service suggestions are encouraged to meet guest expectations fully. Interdepartmental collaboration and participation in hotel events, briefings, and training sessions to enhance skills are essential.

Qualifications

• Strong dedication to delivering excellent customer service.
• Previous experience in hotel front office operations preferred.
• Excellent communication abilities; fluency in English essential, Arabic language skills advantageous.
• Willingness to work flexible shifts including weekends and public holidays.
• Proficient in Microsoft Office; familiarity with Property Management Systems (PMS) valued.