Guest Service Center Agent

About Minor Hotels and Job Location

This role is based at Banana Island Resort Doha By Anantara in Doha, Qatar. Minor Hotels is a global hotel company managing a diverse portfolio exceeding 530 properties across more than 50 countries including Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, catering to a broad spectrum of travelers.

Job Responsibilities

• Anticipate and respond attentively to guest inquiries and needs.
• Maintain thorough knowledge of the hotel offerings such as room categories, rates, amenities, F&B venues, spa promotions, and affiliated properties.
• Take personal accountability for delivering exceptional guest service consistently.
• Ensure guest satisfaction issues are promptly addressed and followed up thoroughly.
• Propose innovative and proactive alternatives to fulfill guest requirements.
• Build and maintain cooperative relationships with all hotel departments.
• Participate in hotel events, daily briefings, and trainings to enhance professional competencies.

Qualifications and Requirements

• Strong dedication to providing excellent customer service.
• Previous experience in hotel front office operations is advantageous.
• Strong communication skills, fluent in English; knowledge of Arabic is a valuable asset.
• Willingness to work various shifts including weekends and public holidays.
• Proficient in Microsoft Office applications; familiarity with Property Management Systems (PMS) is preferred.