General Manager - The Ritz-Carlton Jeddah

Position Overview

The Ritz-Carlton Jeddah is in search of a distinguished hospitality executive to lead as General Manager. This leadership role entails overseeing operational excellence, driving commercial success, enhancing guest satisfaction, cultivating talent, and upholding the prestigious Ritz-Carlton brand at one of Saudi Arabia's foremost luxury properties.

Key Responsibilities

• Provide visionary leadership and management across all hotel departments, ensuring consistent alignment with Ritz-Carlton and Marriott International standards.
• Formulate and implement strategic business plans focused on revenue enhancement, market expansion, profitability, and guest loyalty.
• Promote a culture rooted in excellence, innovation, accountability, and outstanding service throughout the property.
• Oversee operational domains including Rooms, Food & Beverage, Spa, Engineering, and Security, ensuring high-quality and efficient service delivery.
• Lead initiatives that elevate guest experiences, surpassing expectations consistently to deliver memorable luxury stays.
• Uphold rigorous standards of quality, safety, compliance, and operational efficiency.
• Direct revenue management strategies across all segments, collaborating with sales, marketing, revenue management, and distribution teams to optimize RevPAR, ADR, occupancy, and profitability.
• Identify and pursue new business avenues while strengthening partnerships with owners, customers, travel collaborators, and local community stakeholders.
• Recruit, develop, and maintain a high-caliber leadership team with emphasis on inclusivity, employee growth, and succession planning.
• Enhance employee engagement and reinforce Marriott's culture and organizational values.
• Manage the annual budget, control costs effectively, and allocate resources prudently to meet financial objectives.
• Analyze financial results and market trends to guide informed decision-making and corrective actions.
• Maintain robust relationships with hotel ownership and key stakeholders, providing regular operational updates and strategic recommendations.
• Represent the hotel within regional business and luxury hospitality sectors.

Candidate Profile

• A Bachelor's degree in Hospitality Management, Business Administration, or a related discipline is required.
• Minimum of five years experience serving as a General Manager within international luxury hotel brands.
• Proven expertise in either hotel operations or sales and marketing leadership roles.
• Demonstrated success managing luxury hotel properties with a focus on guest satisfaction and financial performance.
• Strong financial literacy and ability to enhance revenue growth and profitability.
• Experienced in managing large, diverse teams within complex hospitality environments.
• English fluency is mandatory; knowledge of Arabic is considered an advantage.

Preferred Qualifications

• Previous experience in the Middle East or GCC hospitality markets.
• Background in luxury brand management.
• A track record of achieving superior guest satisfaction and financial outcomes.

Core Competencies

• Leadership in luxury hospitality.
• Strategic business insight.
• Revenue and commercial management expertise.
• Commitment to guest service excellence.
• Relationship management with stakeholders and owners.
• Talent development and coaching skills.
• Change management leadership.
• Financial oversight and planning.
• Cultural sensitivity and emotional intelligence.
• Goal-oriented decision making.

Additional Information

• Job Category: Property Leadership
• Location: Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia
• Schedule: Full time, on-site
• Job Number: 26098849

Why Join Us

Joining The Ritz-Carlton Jeddah means leading a premier luxury hotel within Saudi Arabia, contributing to the country’s growing luxury hospitality sector. The role offers an opportunity to impact exceptional guest experiences, drive commercial achievements, and foster talent development as part of the Marriott International luxury portfolio.

We are committed to equal opportunities and celebrate diverse backgrounds, ensuring a respectful and inclusive workplace. The Ritz-Carlton sets the global standard for luxury service, built on our foundational Gold Standards—Employee Promise, Credo, and Service Values—that guide daily excellence and innovation.

Become part of an inspiring global network where you can achieve your best work, fulfill your purpose, belong, and continuously grow.