GeM Portal Executive

Role Overview

This role entails managing operations on the Government e-Marketplace (GeM) portal, with responsibilities covering order processing, procurement, buyer communications, documentation, logistics coordination, and continuous process enhancement.

Core Responsibilities

• Oversee daily operations related to GeM orders and procurement processes, ensuring smooth bid creation, selection of lowest bidder (L1), participation, and follow-up on post-bid activities.
• Track order statuses vigilantly to facilitate timely completion and maintain meticulous records of all active orders and requirements using Zoho CRM.
• Manage the entire operational cycle from requirement identification through order execution.
• Acquire proficiency in researching and evaluating IT products such as desktops, workstations, laptops, printers, monitors, servers, computer components, networking equipment, and other IT hardware, using online resources and OEM websites.
• Engage confidently with institutional and government buyers to address queries, follow up on quotations, purchase orders, deliveries, payments, and escalate critical issues to management when necessary.
• Prepare essential documentation including quotations, invoices, L1/price comparison statements, maintain purchase and sales records, and ensure adherence to document requirements before shipment or order closure.
• Manage logistics activities by coordinating transportation, tracking shipments, liaising with buyers and logistics partners, securing delivery and proof of delivery documents, and monitoring pending installations or warranty actions.
• Document existing processes, formulate standard operating procedures (SOPs), identify opportunities for automation or standardisation of repetitive tasks, and consistently update Zoho to reflect accurate order statuses.

Candidate Profile

The ideal candidate demonstrates strong ownership and accountability towards their responsibilities.