Founding Client Lead - Hotels & Hospitality

About the Role

We are seeking a Client Lead with deep expertise in the hotels and tourism sector, combined with strong digital marketing capabilities. This position requires an individual who understands the intricacies and challenges of the hospitality industry and possesses a robust knowledge of SEO, direct booking strategies, and AI-driven search technologies that impact customer acquisition and retention.

You will oversee end-to-end client relationships, acting as a strategic connector between our product development and client needs, ensuring seamless communication and a strong service experience.

Key Responsibilities

• Establish and nurture authentic, trust-based relationships with hotel clients to become their go-to advisor during challenges and opportunities.
• Develop a clear understanding of each client’s business goals and challenges to tailor strategic digital solutions.
• Serve as the communication bridge between clients and internal delivery teams, ensuring clarity and alignment on project progress and expectations.
• Monitor campaign performance meticulously, identify areas for improvement, and drive changes to enhance client ROI.
• Educate clients by translating complex technical digital marketing strategies into understandable and actionable insights.
• Maintain composure and provide guidance during challenging situations, ensuring client satisfaction and ongoing partnership success.

Candidate Profile

• Profound knowledge of hotels and tourism industry dynamics and decision-driving factors.
• Strong digital marketing acumen, particularly in SEO, direct booking optimization, AI search, and campaign analytics.
• Exceptional interpersonal skills that build lasting partnerships and foster client trust.
• Ability to communicate complex ideas clearly and effectively to diverse audiences.
• Commercially driven with a strong focus on performance metrics and business growth.
• Adaptable and enthusiastic about working on unique, challenging projects across different clients.

Compensation & Work Details

• Full-time position based in North Sydney with working hours from 8:30 AM to 5 PM.
• Flexible work-from-home options available after initial settling-in period.
• Base salary range: $100,000 to $135,000 per annum plus superannuation, commensurate with experience and value brought.
• On-target earnings (OTE) approximating $175,000 annually, with potential for earnings exceeding $200,000 based on portfolio expansion and individual performance.
• You will manage an existing substantial portfolio of hotel clients, focusing on retention and growth rather than client acquisition from scratch.

Additional Information

This leadership role is pivotal in shaping the client relationship function within our fast-growing hotel digital strategy firm with over 27 years of experience in Australasia and Southeast Asia. It is designed for an individual eager to contribute strategically and enter into a challenging, bespoke work environment without requiring a formal cover letter to apply.