Facilities Coordinator

About Riyadh University of Arts

Riyadh University of Arts (RUA) is a pioneering institution in the Middle East dedicated to cross-cultural arts education and fostering creative innovation. It serves as a dynamic space where bold ideas inspire societal progress by integrating industry and academic collaboration. The university creates an environment rich in cultural inspiration that nurtures global ideas.

• Vision: To become a leading light of knowledge for future generations by blending culture and the arts, enabling students to pursue their passions, hone their talents, and encourage creativity along with cultural exchange.
• Mission: To develop an innovative educational setting in culture and the arts, offering advanced programs that promote cultural and artistic engagement, benefiting both Saudi Arabia and the worldwide community.
• Aspirations: To stand as the foremost cultural university in the Middle East and North Africa region, be ranked within the top 50 universities globally for cultural education, and emerge as a global center for cultural learning and exchange.

Primary Responsibilities

• Manage daily facility service requests ensuring quick and effective resolutions to sustain campus operations.
• Oversee campus preparedness by arranging space setups, logistics, and operational tasks.
• Maintain accurate records and follow-ups of all requests within the ticketing system to guarantee accountability and transparency.
• Serve as the main contact for the Facilities Help Desk, managing request intake, issuing tickets, and assisting users with service procedures.
• Conduct routine inspections of campus spaces to detect issues early, ensure readiness, and initiate service requests proactively.

Strategic Responsibilities

• Facilitate the execution of structured service request procedures to enhance consistency, transparency, and efficiency in managing operations.
• Collaborate with relevant departments to optimize space utilization, managing room bookings accordingly.
• Ensure alignment of daily coordination activities with overall facilities management service objectives.

Operational Duties

• Coordinate service requests spanning maintenance, campus services, and other facilities management functions, ensuring proper task allocation and completion.
• Oversee the ticketing system by logging, tracking, updating, and timely closing of requests.
• Manage room bookings and space allocation in line with academic timetable and operation priorities.
• Arrange space setups for classes, events, and other activities to assure readiness according to schedules.
• Assist in resource planning, service scheduling and coordination with vendors.
• Handle ID card printing, issuance, and access control management, ensuring authorized access and system updates.
• Track and report service request statuses, response times, and completion rates for management review.

Required Experience and Skills

• Minimum 5 years of experience in facilities management, campus operations or service coordination.
• Proficient with CAFM or ticketing systems and help desk service request management.
• Familiarity with room booking systems, space management, and access control processes.
• Experience supporting maintenance, soft services, and campus operational activities.
• Strong organizational and multitasking skills for managing multiple requests concurrently.
• Ability to prioritize service requests based on urgency and impact.
• Competency in managing help desk workflows and ticket lifecycle tracking.
• Efficient coordination skills for space utilization, room booking, vendor liaison, and resource scheduling.
• Excellent communication and stakeholder engagement capabilities.
• User-oriented approach with skill to manage expectations effectively.
• Keen attention to detail in inspections, data tracking, reporting, and problem resolution within a fast-paced environment.

Why Join Riyadh University of Arts

Riyadh University of Arts is a hub of discovery and talent development, acting as a portal for Saudi art and culture to gain worldwide prominence. It is the first institution of its kind in the MENA region, serving as a center for creativity, knowledge, and innovation, contributing significantly to the growth of Saudi Arabia’s cultural sector in line with Saudi Vision 2030. Join this exciting journey to help shape the cultural future of the Kingdom and make a global impact.