Experienced Receptionist

Role Overview

The Tower Hotel & Leisure Centre in Waterford is looking for an experienced Receptionist to become part of its Front Office Team. The role is focused on delivering memorable guest service and helping maintain the high standard of experience associated with Neville Hotels.

Experience

Applicants should be strong team players with excellent verbal and written communication skills. Prior experience of at least one year in a hotel front office environment is required.

Key Duties

• Welcome guests on arrival and identify any immediate support they may need.
• Handle check-ins, check-outs and cash-related tasks accurately.
• Take care of reservations received by phone or through online channels when needed.
• Operate the switchboard and route calls in line with the required standard.
• Represent Neville Hotels in a professional and polished way at all times.
• Respond to guest queries and requests quickly and effectively.
• Carry out duties in accordance with hotel rules, procedures and service standards.
• Maintain good knowledge of the hotel’s day-to-day operations.
• Stay informed about guest rooms, their locations, facilities, features and other hotel services.
• Support efforts to increase room sales and help maintain revenue control.
• Follow security procedures carefully when handling guest belongings such as luggage, storage items and deliveries.
• Use sound judgment to resolve issues as they arise.
• Provide warm, courteous and helpful service to guests and colleagues.
• Keep the front desk and back office tidy and clean at all times.
• Work flexibly across days and shifts as per the departmental rota.

Benefits

• Discounted hotel B&B stays across the group.
• 20% off food in the bar and restaurant at a sister property.
• Complimentary golf at Druids Heath for all Neville Hotel team members, subject to terms and conditions.
• Bike to Work scheme support and other commuting incentives.
• Meals provided during shifts.
• Free tea and coffee on site.
• Opportunities for career growth.
• Recognition through Employee of the Month and Employee of the Year awards.
• Employee referral bonus, subject to terms and conditions.
• Second night free on overnight bookings of two nights or more at any Neville Hotel, subject to terms and conditions.
• Training and further career development opportunities.
• A competitive management benefits package is offered to the selected candidate.

Eligibility

Applicants must be fully eligible to live and work in Ireland on a full-time basis and will need to provide documentary proof of that eligibility.

Additional Information

This position requires flexibility around working days and shifts. The list of responsibilities is not exhaustive and may be expanded as needed.