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About Thread + Seed

Thread + Seed is a growing boutique focused on delivering a highly personalized, memorable, and inspiring retail experience. Located in the La Jolla area, this small but dynamic team thrives on collaboration, creativity, and exceptional client service.

Role Overview

The E-Commerce and Client Relations Specialist plays a key role in managing and expanding the online business while ensuring each customer has a superior experience from the moment they place an order through to long after delivery. This position involves more than just order fulfillment — it centers around cultivating long-term customer connections through proactive touchpoints, personalized recommendations, and a client-first approach. Working closely with the merchandising team, the specialist ensures online products are attractively presented and helps enhance the e-commerce presence through outstanding service and client engagement. Though primarily e-commerce focused, this hybrid role also supports retail operations on-site during busy periods to maintain consistent customer experiences across platforms.

Key Responsibilities

Manage the complete e-commerce journey, from order placement to delivery.
Collaborate with merchandising to guarantee accurate and appealing online product representation.
Communicate promptly and thoughtfully with online customers addressing inquiries, order status, and product suggestions.
Develop lasting client relationships by following up in a personalized manner and maintaining ongoing client engagement.
Identify ways to convert occasional shoppers into loyal online customers through attentive service.
Monitor daily orders for accuracy, efficiency, and enhanced client satisfaction.
Handle customer issues with professionalism, empathy, and problem-solving focus.
Continuously improve the online customer experience by identifying enhancement opportunities.
Assist the retail team on the sales floor during peak times, special events, and as required.

Preferred Qualifications

Minimum of 2 years experience in fashion retail.
Profound knowledge of Shopify platform is essential.
Experience with e-commerce operations or online order management is a plus.
Strong background in customer service and client relationship management.
Exceptional verbal and written communication abilities.
Capability to physically handle and move merchandise when necessary.
Willingness to work occasional weekends, events, and retail shifts according to business demands.

Desired Attributes

Passion for building authentic connections with clients.
Interest in fashion and enthusiasm for creating memorable shopping experiences.
Organized, detail-focused, and reliable individual.
Proactive thinker with effective problem-solving skills.
Capable of juggling multiple priorities within a fast-paced environment.
Positive, adaptable, and growth-oriented mindset.
Enjoys collaborative teamwork in a small-company setting.

Why Join Thread + Seed?

Opportunity to grow with an expanding company and advance your career.
Work within a passionate and supportive team culture.
Contribute to the future success of an emerging retail brand.
Engage in a creative and innovative workplace valuing exceptional client experiences.
Enjoy varied daily tasks where your ideas have meaningful impact.

E-Commerce and Client Relations Specialist