E-Business Intern

About the Role

CHANEL is dedicated to providing outstanding digital experiences that embody the prestige of the brand. We are seeking an enthusiastic and inquisitive E-Business Intern to join our Middle East E-Business team for a six-month internship period. This role involves supporting various areas including E-Commerce, E-Retail, and Omnichannel operations to help maintain superior online customer experiences and enable commercial success throughout our digital channels. Collaboration with diverse internal teams and external partners is key to this position.

Core Responsibilities

• Assist with daily management of CHANEL's digital commerce and retail platforms.
• Monitor online operational activities and liaise with Customer Care, Logistics, Boutiques, IT, and Business units.
• Detect and address operational challenges, escalating issues when needed.
• Participate in initiatives aimed at enhancing digital operational processes.
• Help update digital content on CHANEL.com and partner retail sites.
• Review digital marketing materials including assets, moodboards, and product descriptions before they go live.
• Support upkeep of online product lines, promotional campaigns, and merchandising updates.
• Adjust product placements based on inventory status and commercial priorities to optimize sales.
• Coordinate digital marketing campaigns and CRM activities with relevant stakeholders.
• Track inventory levels to ensure campaign readiness.
• Collect and analyze feedback and performance metrics from digital campaigns.
• Monitor website performance, key operational metrics, and e-commerce activities.
• Support digital project rollouts and omnichannel initiatives.
• Maintain documentation including operational guidelines, FAQs, and internal protocols.
• Keep abreast of industry trends and best practices through consistent benchmarking.

Who You Are

• Proactive, inquisitive, and solutions-driven mindset.
• Excellent organizational abilities with keen attention to detail.
• Analytical thinker able to interpret data and uncover growth opportunities.
• Team-oriented with strong communication and interpersonal skills.
• Capable of managing multiple deadlines in a dynamic setting.
• Passionate about digital business, luxury retail, and enhancing client experiences.
• Motivated to learn and improve continuously.

Qualifications

• Possess a Bachelor's or Master's degree in Business or a related discipline.
• Advanced proficiency in Excel and comfortable handling data and digital tools.
• Experience through internships or academic background in Digital, E-Commerce, or Retail is advantageous.
• Fluent in English; knowledge of Arabic and/or French is beneficial.
• Preferably residing within the UAE.

What You Will Gain

This opportunity at CHANEL offers practical exposure to a wide range of digital business activities. Interns will enhance their analytical, operational, and project management expertise while gaining valuable insights into the luxury digital marketplace.