Door Attendant

Job Overview

We are seeking energetic and motivated Front Office personnel to enhance their careers in hospitality as Door Attendants at our hotel. This role emphasizes delivering courteous and attentive service to every guest, ensuring their visit is memorable.

Key Responsibilities

• Provide consistently warm, welcoming, and professional service to guests.
• Greet guests warmly upon arrival to create a positive first impression.
• Assist guests by opening car doors and accompanying them to the lobby.
• Manage all guest vehicle keys securely and ensure prompt car delivery within 10 minutes when requested.
• Report any guest complaints or concerns to the duty manager immediately.
• Ensure seamless communication and handover between shifts.
• Maintain thorough knowledge of hotel policies, service standards, facilities, and ongoing events.
• Foster excellent public relations while exceeding guest expectations.

Qualifications and Skills

• Preferably vocational training in hospitality and prior experience in a hotel's Concierge department.
• Strong command of written and spoken English, with excellent interpersonal skills.
• Familiarity with computer usage; knowledge of additional languages is advantageous.

Personal Attributes and Competencies

• Customer-oriented with a proactive, alert, and engaging personality.
• Ability to work effectively under pressure in a dynamic environment.
• Team-oriented, capable of collaborating with diverse multi-cultural colleagues and guests.
• Important competencies include responsibility, understanding of role, appreciation for cultural differences, adaptability, and strong customer focus.