Director of Operations

Company Overview

The Housing Authority of the City of Fort Lauderdale (HACFL) works to increase access to safe, decent, and affordable homes for people in the Fort Lauderdale area. The organization collaborates with community groups, public agencies, and local residents to respond to housing challenges and support broader neighborhood growth. Its mission centers on delivering quality housing choices and supportive services to individuals and families from varied economic backgrounds, helping build stable communities where residents can improve their quality of life.

Role Summary

This full-time position is based on-site in Fort Lauderdale, Florida. The Director of Operations is responsible for managing day-to-day operations across housing programs and facilities while ensuring alignment with applicable regulations, internal policies, and performance expectations. The role includes leading operational staff, coordinating projects across departments, improving systems and workflows, and supporting service quality and resident experience. It also involves overseeing budgets and resources, producing operational reporting, maintaining relationships with vendors and partners, and working with senior leadership on long-term planning and organizational improvement.

Core Responsibilities

• Direct daily operations across housing programs and facilities.
• Ensure compliance with rules, policies, and performance standards.
• Lead, supervise, coach, and support operational team members.
• Coordinate cross-functional initiatives and projects.
• Identify and implement process improvements that strengthen efficiency and service delivery.
• Review budgets, manage resource allocation, and support responsible spending.
• Prepare operational reports and track performance results.
• Handle vendor and partner coordination and maintain productive working relationships.
• Work with senior leadership on planning efforts and organization-wide improvement initiatives.
• Support resident satisfaction by improving operational effectiveness and responsiveness.

Qualifications and Experience

• Strong background in operations management, especially process improvement, compliance monitoring, and multi-program coordination.
• Ability to analyze data, assess performance measures, and use findings to guide decisions.
• Proven people-management capability with a collaborative, goal-focused leadership style.
• Experience managing budgets, forecasting needs, and overseeing resource use carefully.
• Customer service mindset with the ability to address resident concerns and maintain positive stakeholder relationships.
• Experience with Housing Choice Voucher (Section 8) programs.
• Experience with Low-Income Housing Tax Credit (LIHTC) programs.
• Background in affordable housing management.
• Experience with Project-Based Vouchers (PBV).
• Experience with Rental Assistance Demonstration (RAD).
• Working knowledge of HUD rules and regulations.
• Familiarity with Florida housing regulations.
• A bachelor’s degree in business administration, public administration, management, or a related field is preferred, though relevant equivalent experience may be accepted.
• Strong communication, problem-solving, and organizational abilities.
• Comfort working with diverse communities and external partners.

Additional Information

This position is described as full-time and on-site in Fort Lauderdale, FL. No salary, opening count, start date, or application deadline is provided in the source.