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Role overview

DHL Global Forwarding is looking for a Director of International Customs Operations to lead its Columbia, South Carolina facility. This position sits at a senior operational level and is responsible for directing customs brokerage entry processing teams across multiple layers of management and supervision.

The role carries end-to-end accountability for the site’s operating results and profitability, including station P&L, workflow oversight, performance management, strategic planning, KPI delivery, coaching, and team evaluation.

About the company

DHL Global Forwarding (DGF) coordinates the movement of goods and information throughout global supply chains using air, ocean, and ground transportation, along with customs brokerage and dedicated warehousing and distribution services. It is part of Deutsche Post DHL, a leading logistics organization with operations in more than 220 countries.

What you'll do

Plan, assign, and coordinate day-to-day work so the team operates smoothly and efficiently.
Track shipment progress in Entry Processing and Records, troubleshoot problems, and make sure issues are resolved promptly.
Partner with Customer Service on incidents and exception handling.
Develop strong working relationships with internal teams and external business partners.
Review team performance regularly and put corrective action plans in place when needed.
Identify learning gaps and create development opportunities to strengthen departmental capability.
Act as the go-to expert for operational questions tied to managed accounts.
Make sure onboarding is completed properly before customers move into standard service.
Improve operational processes continuously, including offshore activities.
Oversee HUB customer receivables and handle bad debt-related issues.
Maintain customer relationships and lead quarterly business reviews with top accounts.
Stay current on CBP updates and coordinate internal training, customer communication, and system changes.
Supervise processing for International Air/Ocean entries and Northern Border Truck shipments.
Keep all entries compliant with CBP rules and maintain an error rate under 1%.
Manage staffing and workflow across centralized, offshore, decentralized, and vendor teams to hit KPI goals.
Deliver budget performance through disciplined revenue and cost management.
Work closely with senior internal stakeholders on critical issues that require cross-functional alignment.
Support long-term strategic planning and use internal networks to drive outcomes.
Promote collaboration, empowerment, and engagement across teams.

Qualifications

A bachelor’s degree in a related discipline plus at least 10 years of relevant industry experience is required.
An active U.S. Customs Broker License is preferred.
You should be able to set and execute a strategy for customs operations that balances compliance, customer service, commercial priorities, and shareholder value.
Experience driving process improvement and maintaining operational standards is important.
Strong analytical and problem-solving ability is needed.
You must have excellent verbal, written, and interpersonal communication skills.
Comfort with Microsoft Office Suite and other business software is expected.
Leadership, coaching, and people-management capability are essential.
Solid financial understanding, including budgeting and cost control, is required.

Compensation and benefits

The posted pay range is $118,192.50 to $157,590.00+, depending on experience.

Competitive base pay with performance-based incentives where applicable.
401(k) match of $1 for $1 up to 4% each quarter, plus a 2% annual base contribution.
Employee stock purchase access at a discounted rate for Deutsche Post AG shares.
Medical coverage with preventive care, inpatient/outpatient services, and prescriptions.
Optional vision coverage for exams, frames, and contacts.
Optional dental coverage for preventive, basic, and major services.
Paid time off including 7 major holidays, 8 floating holidays, and accrued vacation and sick leave.

Why this opportunity stands out

DHL Global Forwarding emphasizes employee development through training, guidance, and growth opportunities. The company says it is focused on building long-term careers and helping employees build skills that support future advancement.

As part of DHL Group, you would be joining a global logistics network operating in 220+ countries, with DGF providing air and ocean freight solutions through a workforce of more than 30,000 employees.

Equal opportunity

DHL Global Forwarding states that it is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Work authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Additional information

Location: Columbia, South Carolina. This is an onsite, full-time leadership position.

Director, International Customs Operations

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