Deal Desk Specialist, Revenue Operations

About Kpler

Kpler empowers clients to confidently navigate complex global markets by simplifying trade data and delivering insightful analysis across commodities, energy, and maritime sectors. Since its inception in 2014, Kpler has developed user-friendly platforms supported by a diverse team of over 850 specialists from 69 countries, transforming intricate information into clear, actionable business strategies to help clients maintain a competitive edge.

Job Overview

In this role as the APAC Deal Desk Specialist, you will serve as the trusted advisor for deal bookings and commercial approvals, ensuring all transactions adhere strictly to pricing policies, approval frameworks, and internal guidelines. Your responsibilities will include scrutinizing commercial contracts for accuracy and risk, facilitating sales teams through deal configurations and CRM processes, and collaborating with Legal, Finance, and Product departments to address unique commercial demands. Monitoring deal pipelines and reports to quickly identify and correct discrepancies, advising on complex deals, and providing cross-regional support to maintain smooth and efficient deal execution are key parts of your mandate.

Primary Responsibilities

• Advise and oversee the deal booking process within the CRM, confirming compliance with commercial strategies, pricing policies, and approval procedures.
• Review commercial contracts thoroughly for correctness and alignment with company standards, adhering to turnaround service level agreements while escalating risks as necessary.
• Support Sales teams with quote configurations, policy clarifications, deal navigation, and basic CRM troubleshooting to expedite deal closure.
• Regularly analyze deal reports and dashboards to spot inconsistencies, initiate corrective actions, and follow through until resolution.
• Collaborate closely with Legal, Finance, and Product teams to manage non-standard contract terms and invoicing, securing all required approvals balancing commercial objectives and risk.
• Guide Strategic Account Managers on intricate or high-value deal bookings, foreseeing and mitigating potential procedural obstacles.
• Provide coverage for other regions such as EMEA during colleague absences to ensure continuity.

Qualifications and Experience

• At least 2 years experience in deal desk, contract administration, sales operations, commercial operations, or a related function within SaaS or technology sectors.
• Comprehensive understanding of sales workflows and contract management principles.
• Proficiency with CRM systems, particularly Salesforce, including CPQ and quote-to-cash processes.
• Strong meticulousness and commitment to accuracy.
• Team-oriented with excellent communication and interpersonal skills.
• Familiarity with G Suite applications.

Preferred Skills

• Technical expertise in Salesforce and related configurations.
• Problem-solving aptitude for CRM and deal booking challenges.
• Background in legal aspects related to contracts.
• Experience structuring complex deals.

Competencies

• Deal desk operations and commercial contract review expertise.
• Pricing strategy and discount governance knowledge.
• Revenue recognition and invoicing process understanding.
• Effective data management within CRM systems for accurate deal recording.
• Collaborative team player with resilience under pressure.
• Decisive and confident decision-maker in dynamic environments.
• Professional and courteous communication style.
• Strong eagerness to continuously learn and develop.

Company Culture and Values

Kpler fosters a dynamic environment devoted to innovation and customer satisfaction. The company champions decisive action, collective problem-solving, and supportive interactions to help colleagues and clients thrive. Diversity, equity, and inclusion are core commitments, welcoming individuals from varied backgrounds and experiences to contribute fresh perspectives. Kpler encourages all qualified candidates to apply, irrespective of whether they meet every listed criterion.

Additional Information

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