Customer Support Specialist - Freelance AI Trainer

Role overview

This opportunity is with a project-based AI work platform that pairs subject matter specialists with leading technology companies to test, assess, and refine AI systems. The work is not a permanent employee role; instead, it is completed on a per-project basis.

Applicants should submit a CV in English and include their English proficiency level.

What the work may include

• Creating and reviewing scenarios around fee inquiries and statement clarifications, including checking whether charges align with published schedules and separating mapping questions from genuine fraud issues.
• Developing autopay and payment-setup test cases with intentional edge conditions such as the wrong payee, insufficient funds, an incorrect draft date, or skipped confirmation steps.
• Preparing card-replacement and fraud-claim scenarios that assess urgency in card blocking, recognition of fraud signals, collection of intake details, and proper escalation to the disputes team.
• Writing account-closure scenarios that test whether retention offers are allowed, whether pending transactions have been checked, and whether ineligible customers are correctly denied offers.
• Reviewing responses for both correctness and communication quality, including empathy under pressure, the right tone for the channel being used, and clarity without making unsupported promises.

Profile sought

This is best suited to professionals with experience in customer service, banking, or financial services who are open to part-time project work rather than a permanent position.

How the work process runs

The typical flow is: apply, complete the qualification step(s), join a project, finish the assigned tasks, and then receive payment.

Time commitment

During active project periods, the expected workload is approximately 10 to 20 hours per week. This should be treated as an estimate only and is not a guaranteed number of hours.

Compensation

Pay can reach the equivalent of up to $60 per hour, depending on the contributor’s experience level and pace of work. Earnings can differ from one project to another based on scope, complexity, and expertise required.

Additional requirements

Applicants should have strong written English at C1 level or above. A background as a QA analyst, call-center trainer, or conversation designer is considered an advantage.

Notes

Participation is project-based and not a permanent employment arrangement.