Customer Support Associate - Health Claims

About the Company

Insurance Samadhan stands as India's leading and most dependable platform specializing in resolving insurance-related grievances. Established in August 2018, it has carved a niche as an industry frontrunner in claim resolution across India.

Position Overview and Responsibilities

• Facilitate the onboarding and activation processes for agents, brokers, and various intermediaries by managing internal communication, documentation, and coordination tasks.
• Develop and sustain robust relationships with insurance partners through regular virtual meetings, calls, and analysis of data-driven insights.
• Ensure continuous coordination with both newly recruited and existing agents to guarantee timely and accurate logging of insurance claim cases.
• Oversee and update a centralized database capturing agent and broker performance metrics, complaint records, and feedback to promote improvements and enhance retention efforts.
• Serve as an intermediary linking internal departments such as claims, technology, and support teams with external partners, particularly to resolve insurance claim complaints.
• Examine and record claim-related complaints received from agents, ensuring all documentation is complete and that any escalations reach appropriate teams promptly.
• Detect internal procedural bottlenecks that could impact agent satisfaction or delay onboarding timelines and propose corresponding improvements.
• Collaborate on internal initiatives including campaigns, training sessions, and communication plans focused on boosting agent engagement and overall productivity.

Qualifications and Experience

• At least two years of professional experience in business development, account management, agency channel roles, or similar positions within the insurance domain.
• Comprehensive knowledge of insurance products, policies, and best industry practices.
• Demonstrated success in establishing and nurturing professional relationships with agents, brokers, or intermediaries.
• Outstanding communication and interpersonal abilities enabling effective engagement and negotiation with a diverse range of stakeholders.
• Proven capability to identify growth opportunities, think strategically, and execute impactful business development plans.
• Strong analytical and problem-solving skills geared towards efficiently addressing and resolving claims complaints.

Additional Information

The job is located in Sector-3, Noida. Candidates must be graduates to apply. Interested individuals can submit their applications via the provided email contact.