Customer Success Manager

About REHQ

REHQ is a rapidly expanding SaaS company focused on driving revenue growth for commercial real estate brokers and investors. The platform empowers CRE professionals to discover properties, connect with owners, nurture relationships, and enhance their sales pipelines in a unified system. Our team is young, energetic, and backed by seasoned entrepreneurs with major exit experiences. We aim to revolutionize the commercial real estate industry.

Position Overview

As a Customer Success Manager, you will take full responsibility for the customer journey post-sale, overseeing onboarding, implementation, adoption, retention, renewals, and account growth. We seek a technically proficient, well-organized, and emotionally intelligent individual who customers will value as a partner.

Key Responsibilities

• Lead onboarding, implementation, training, and strategic ongoing support for customers.
• Enable customers to effectively adopt REHQ and optimize workflows around our platform.
• Manage relationships, drive engagement, and secure retention, renewals, and account expansion.
• Detect early warning signs of churn and devise preventative strategies.
• Collect and utilize customer feedback to improve product features and internal processes.
• Create scalable success playbooks, reporting tools, and automate processes for efficiency.
• Collaborate closely with sales, product, support teams, and leadership.
• Establish yourself as a trusted advisor and subject matter expert on the REHQ platform.

Requirements

• Minimum of three years’ experience in Customer Success or Account Management roles.
• At least three years managing HubSpot, Salesforce, or other CRM systems.
• Three years or more of experience in SaaS or similar technically sophisticated environments.
• Strong technical proficiency with CRMs, Google Workspace, spreadsheets, data reporting, and modern SaaS tools.
• Proven expertise in onboarding, implementation, customer retention, and renewal processes.
• Excellent emotional intelligence combined with outstanding communication abilities.
• Highly organized with strong ownership and ability to manage follow-through effectively.
• Comfortable and adaptable to a fast-paced startup atmosphere.

Preferred Traits

• Passionate about helping customers achieve success.
• Skillful at simplifying complex technical topics and resolving challenging issues.
• Able to anticipate and address customer risks prior to cancellations.
• Interested in creating and improving systems rather than only following existing ones.
• Dedicated to making customers feel heard, appreciated, and supported.
• Motivated to influence product development, company growth, and industry transformation beyond account management.

Compensation & Work Schedule

Salary range for this full-time in-person role based in downtown Lakeland, FL is $70,000 to $85,000 annually, with equity options included. The regular workweek is Monday through Friday. After 90 days, hybrid work arrangements may become possible.

Why Join REHQ?

This is an opportunity to join at an early stage with established momentum, allowing for significant impact. You will work directly with the company founder, shape the Customer Success function, influence product direction, and contribute meaningfully to evolving the commercial real estate industry.