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About Exodus Water Services

Exodus Water Services is committed to improving how communities receive water service by transforming the industry. As a growing enterprise with an ambitious vision, we seek individuals who are organized, personable, and enthusiastic about contributing to meaningful change.

Role Overview

This full-time Customer Success Coordinator position operates remotely across the United States and involves contract-to-hire employment. The role blends customer service, sales assistance, scheduling, and administrative coordination, ensuring no two workdays are the same. You will serve as the initial contact for clients, helping support both clients and the sales team while maintaining essential operational functions.

Key Responsibilities

Respond promptly to incoming client calls and emails ensuring excellent customer support
Coordinate meetings and manage calendars efficiently
Maintain and update the customer relationship management (CRM) system and sales pipeline
Follow up on prospective client leads and research upcoming Requests for Proposals (RFPs)
Assist in preparing proposals and bid documentation
Organize sales activities and ensure clear client communication
Keep accurate records and documentation
Provide administrative assistance to leadership as needed
Identify opportunities to streamline processes and improve internal systems

Qualifications

Must possess excellent written and oral communication skills
Highly organized with strong attention to detail
Comfortable engaging with clients via phone
Proficient with computer systems and quick to learn new software
Self-driven with ability to set and prioritize tasks independently
Positive mindset and eagerness to learn
Preferred experience includes customer service, CRM management, sales coordination, proposal/bid preparation, and administrative roles

Work Schedule and Location

Full-time, Monday through Friday
Standard hours from 8:00 AM to 5:00 PM Pacific Time
Position is fully remote within the United States but candidates must be available during PST business hours

Compensation

Hourly pay ranges from $16 to $20 depending on experience.

What We Provide

Remote work flexibility
Potential for transition into direct full-time employment
Supportive and collaborative leadership and team culture
Opportunities for career advancement into operations, sales, or project management roles
Performance incentives
Long-term growth prospects as the company expands

Company Values

Serve: Prioritizing people and communities
Learn: Encouraging curiosity and continuous improvement
Build: Developing better systems, relationships, and lasting solutions
Own: Taking initiative, accountability, and following through

Why Join Us?

At Exodus Water Services, beyond delivering water solutions, we foster a culture where employees take ownership, are trusted, and supported without micromanagement. If you enjoy helping others, managing multiple responsibilities, and growing with a spirited organization dedicated to community impact, this is an ideal place to develop your career.

Customer Success Coordinator