Customer Service Representative

Overview

We are seeking a dedicated Customer Service Representative to join our team in Novi, Michigan for a 13-week contract. This full-time role operates Monday to Friday from 7:30 AM to 4:00 PM, encompassing a 40-hour workweek. Immediate availability is preferred.

Key Duties

• Handle inbound telephone calls delivering high-quality customer service.
• Welcome patients and complete registration processes using the Epic electronic medical record system.
• Manage scheduling of patient appointments and oversee front desk activities.
• Perform patient check-in and check-out procedures efficiently.
• Investigate and resolve patient questions, complaints, and issues related to service.
• Inform patients about healthcare services, policies, and operational procedures.
• Maintain precise records of all patient interactions and transactions.
• Adhere strictly to HIPAA regulations and confidentiality standards.
• Process billing related to workers' compensation claims accurately.
• Conduct end-of-day reconciliation of cash.
• Collaborate with internal departments and healthcare providers to address patient concerns.
• Support departmental initiatives, including enrollment efforts and other administrative responsibilities as assigned.

Requirements

• High School Diploma or equivalent (GED) is mandatory.
• Associate's or Bachelor's degree is advantageous but not essential.
• At least two years of recent experience (within the past three years) in customer service or call center environments.
• Previous experience in healthcare or medical office settings is required.
• Practical knowledge of the Epic EMR system.
• Excellent verbal and interpersonal communication skills.
• Strong ability to multitask and organize responsibilities effectively.
• Familiarity with Microsoft Office suite applications.
• Ability to perform well in a fast-paced, high-volume patient environment.
• Understanding of HIPAA regulations and medical terminology is essential.