Customer Service Representative

Job Overview

PlaceUp is looking for a personable and professional Customer Service Representative to join its team in Riyadh. The chosen candidate will be responsible for engaging with customers, answering their questions, resolving complaints, managing transactions, and sharing product and service details. The primary aim is to uphold high customer satisfaction and foster positive relationships.

Key Responsibilities

• Handle customer queries received by phone, email, chat, or face-to-face interaction.
• Deliver precise details regarding products, services, policies, and procedures.
• Address and settle customer complaints effectively and courteously in a timely fashion.
• Manage order processing, including returns, refunds, and exchanges.
• Keep customer accounts updated by maintaining records accurately.
• Refer complex customer issues to relevant departments when needed.
• Conduct follow-ups with customers to ensure their concerns have been resolved satisfactorily.
• Achieve individual and team performance targets.
• Stay informed about company products, offerings, and ongoing promotions.
• Work in coordination with internal teams to enhance the overall customer experience.

Qualifications and Skills

• Minimum education level: High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Prior experience in customer service, call centers, or similar roles is favored.
• Strong communication skills, both spoken and written.
• Effective problem-solving and conflict resolution capabilities.
• Familiarity with Microsoft Office and customer relationship management (CRM) tools.
• Ability to juggle multiple tasks in a dynamic work setting.
• Sharp attention to detail and good organizational abilities.