Customer Service Representative

Overview

Art Box Studio, located in Doha, Qatar, is seeking a dynamic and proactive Customer Service Representative to join their team in a full-time, onsite capacity. The ideal candidate should possess excellent communication abilities, a positive demeanor, and a strong commitment to delivering exceptional customer care.

Key Responsibilities

• Promptly handle incoming customer calls and messages.
• Address customer inquiries throughout all stages including before, during, and after business hours.
• Follow up with patrons about bookings, pottery item collections, orders, and general queries.
• Organize and manage delivery arrangements, refunds, exchanges, and other client requests.
• Maintain and update comprehensive customer records accurately.
• Oversee and support the customer loyalty program initiatives.
• Communicate appropriately, courteously, and swiftly with all customers.

Candidate Requirements

• Proficiency in both Arabic and English languages is mandatory.
• Exceptional written and oral communication skills.
• Possessing a friendly, upbeat, and customer-centric attitude.
• Strong organizational skills with attention to detail and responsiveness.
• Ability to multitask and professionally address customer issues.
• Prior experience in customer service is advantageous.

Working Schedule

• Full-time role with 6-hour shifts spanning 5 days weekly at the shop location.
• Additional responsibility includes monitoring and responding to customer communications outside regular shop hours to ensure continuous support.

Compensation and Benefits

• A monthly remuneration of QAR 1,800 during the initial 3-month probationary period.
• Post-probation salary increment to QAR 2,000 per month.
• The salary is fixed and not subject to negotiation.
• Possibility of sponsorship transfer after successfully completing the probation phase.