Customer Service Manager

About Nytarra Naturals

Nytarra Naturals offers a simple line of skin and hair care products that aim to nourish and protect while inspiring customers to engage in self-care rituals by reconnecting with nature.

Job Description and Responsibilities

• Convert prospective customer intentions into confirmed orders effectively.
• Contact customers choosing Cash on Delivery to warmly confirm their purchases.
• Minimize order cancellations by fostering customer confidence and enthusiasm.
• Handle customer objections skillfully to enhance successful delivery rates.
• Serve as the distinctive voice of the Nytarra brand, communicating with clarity, warmth, and personality.
• Educate customers about product features, fragrances, and proper usage.
• Deliver premium and memorable interactions within a short timeframe of under two minutes.
• Manage the entire delivery process as the primary point of contact until orders are delivered.
• Proactively track and follow up on delayed or stuck shipments, ensuring customers feel informed and valued.
• Identify and recover at-risk orders, including fake COD or hesitant customers, by re-engaging and reviving lost sales.
• Collect and relay customer feedback, objections, and observable patterns to support continuous improvements in scripts, products, and overall customer experience.