Customer Service Executive

Job Overview and Responsibilities

As a Customer Service Executive at Homeocare International, located in Warangal, Telangana, you will be responsible for managing a high volume of incoming calls and addressing customer needs effectively to ensure their satisfaction. You will develop and maintain trust-based, lasting relationships with customers by engaging in open and interactive communication. This role also requires providing accurate and comprehensive information utilizing the appropriate tools and methods.

Additionally, you will analyze customer requirements to suggest suitable products, strive to meet personal and team sales objectives along with call handling targets, and address customer complaints promptly by offering suitable solutions and alternatives. Maintaining detailed records of customer interactions, processing customer accounts, and filing documents are also key duties. Adherence to communication procedures, guidelines, and policies is mandated, as well as going beyond standard practices to enhance customer engagement.

Required Skills and Qualities

• Proficient typing abilities
• Effective communication skills
• Basic computer literacy
• Discipline with a positive approach and punctuality

Compensation

The monthly salary for this position ranges from 12,000 to 17,000 INR.