Customer Service Agent - Product Registration

About the Role

This opportunity is offered through a partner company seeking a Customer Service Agent specializing in product registration, based in Brazil. This role is tailored for detail-driven individuals passionate about managing data, organization, and working with digital platforms.

As part of the responsibilities, you will oversee product registration tasks, ensuring data accuracy and consistency across various systems. You will work collaboratively with internal teams to detect discrepancies and enhance data quality, contributing to operational excellence and customer satisfaction in a dynamic and structured environment. This position supports continuous learning and remote work flexibility.

Key Responsibilities

• Enter and update comprehensive product information such as descriptions, pricing, images, and related attributes.
• Maintain high standards of accuracy, completeness, and consistency for all registered product data in line with operational protocols.
• Examine product details carefully to spot and address potential inconsistencies or errors.
• Investigate and resolve issues proactively regarding product descriptions and registration workflows.
• Utilize digital resources including spreadsheets and internal platforms to keep records well-organized.
• Identify and suggest process improvements to enhance efficiency and data quality.

Qualifications and Requirements

• Demonstrated proactiveness, strong organizational skills, and meticulous attention to detail.
• Capability to effectively work from a home office setup with appropriate workspace amenities such as a desk, chair, and quiet surroundings.
• Residence in São Paulo or the Greater São Paulo metropolitan area.
• Flexibility to occasionally work onsite at an office location if requested by leadership or for operational reasons.
• Reliable wired internet connection exceeding 10 MB; Wi-Fi-only setups are insufficient.
• Experience working with multiple screens simultaneously is desirable.
• Proficiency in Microsoft Office suite, particularly Excel.
• Excellent communication skills and ability to adhere to operational guidelines.

Benefits and Perks

• Remote working model offering flexibility based on operational requirements.
• Provision of necessary work equipment including a notebook, mouse, and headset.
• Meal or food allowance.
• Dental health assistance.
• Childcare support for children up to 24 months of age.
• Transportation allowance coverage.
• Life insurance included.
• Access to wellness programs through TotalPass.
• Discounts on educational courses, universities, and leisure activities.
• Workplace culture fostering inclusivity and collaboration.

Additional Information

Applications are handled by the partner company. The hiring process employs AI-powered matching to objectively and efficiently identify top candidates, with final decisions made by the internal team. Data privacy and protection are maintained throughout the process. Candidates’ personal data will be processed under applicable laws with rights to access, correction, or objection available.