Customer Delivery Driver

Role Overview

This position is for a Customer Delivery Driver based in Broadstairs, serving as a representative of Tesco by delivering groceries directly to customers’ homes. Beyond just driving, the role emphasizes customer service, with tasks involving loading, delivering, and effectively communicating with customers in a friendly manner.

Working Hours

• Monday: 06:00 - 23:00
• Tuesday: 06:00 - 23:00
• Thursday: 06:00 - 23:00
• Saturday: 06:00 - 23:00

Key Responsibilities

• Maintain cleanliness and order of the van, trays, and workspace ensuring products arrive in excellent condition.
• Safely load the delivery vehicle and perform checks to confirm it is roadworthy and well-prepared.
• Communicate any order updates or substitutions clearly and courteously to customers, offering refunds when appropriate.
• Handle deliveries with care, treating each order with the utmost responsibility to uphold quality and customer trust.
• Deliver orders within scheduled timeframes while providing warm, personal service to customers at their doorstep.

Candidate Requirements

• Hold a valid UK, EU, or EEA driving licence (full or automatic) with at least one year of possession and no more than three penalty points.
• Exhibit friendly and welcoming behavior towards customers and colleagues, fostering positive relationships.
• Adapt swiftly to changes in customer needs and workplace conditions while working both independently and within a team.

Benefits and Perks

• Minimum 16 hours guaranteed per week (12-hour roles also available).
• Starting pay rate of £14.18 per hour, increasing to £15.45 per hour for certain locations within the M25; additional payments may be offered in some areas.
• Annual holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after 12 months, plus bank holidays.
• Flexibility in scheduling from the first day of employment.
• 10% discount with Colleague Clubcard, increasing to 15% on pay-day weekends, plus a second card to share with family members.
• Access to free wellbeing services supporting mental and physical health.
• Life insurance covering five times your pay and a pension plan with company matching contributions up to 7.5%.
• Choice of additional benefits, such as various discounts, share schemes, and cycle-to-work options.
• Uniform provided and supportive policies for major life events.

About Tesco

Tesco aims to be every customer’s preferred shopping option, committed to serving customers, communities, and the environment responsibly and sustainably. The company values diversity, equity, and inclusion, encouraging candidates to be authentic. Tesco offers an accessible recruitment process dedicated to inclusivity, with accommodations available upon request. They also support flexible work arrangements according to individual needs.