Customer Care Executive

Role Overview

We are looking for a Customer Care Executive to join our Bengaluru team at Shivoy DMC. This role involves managing incoming and outgoing customer communications with professionalism and efficiency. The ideal candidate will handle inquiries and complaints ensuring a high standard of customer satisfaction while adhering to company policies and compliance standards.

Key Responsibilities

• Attend to customer calls, both inbound and outbound, in a courteous and professional manner.
• Resolve various customer questions and issues promptly.
• Communicate effectively in several languages depending on customer needs.
• Strive to maintain excellent customer service quality and satisfaction levels.
• Adhere strictly to organizational policies, pre-defined scripts, and compliance regulations.

Qualifications and Skills

• Proficiency in English and at least one regional language such as Tamil, Telugu, Kannada, or Malayalam.
• Strong verbal communication and active listening skills.
• Basic familiarity with computer applications, especially MS Office.
• A customer-centric approach with good problem-solving capabilities.
• Availability to consistently work the 2 PM to 10 PM shift.