Consultant - Service Operations

Overview

At McKinsey & Company, you will thrive in a demanding yet rewarding environment that emphasizes high performance and resilience. With strong determination and curiosity, you will be supported with extensive mentorship, resources, and opportunities designed to accelerate your growth as a leader. Our culture focuses deeply on development, offering daily coaching and apprenticeship to enhance your capabilities and deliver exceptional client results.

Work Environment and Development

• Experience continuous learning through structured programs and an apprenticeship culture that encourages actionable feedback and personal ownership of your growth journey.
• Contribute meaningfully from day one, sharing innovative ideas and ethical solutions in a diverse and inclusive global community.
• Engage with colleagues spanning 65+ countries and more than 100 nationalities, enriching creativity and collaborative problem-solving.
• Benefit from a competitive salary tailored to location, expertise, and skills, along with a comprehensive benefits package supporting your holistic well-being and that of your family.

Role and Responsibilities

As a consultant within the two-year Operations Excellence Program (OEP), you will participate in client engagements similarly to other McKinsey consultants by identifying problems, forming hypotheses, conducting analyses, and developing recommendations. The program combines on-the-job coaching with capability-building curriculum focused on functional training and advanced operations topics.

You will rotate through various client projects across industries and operations service lines, gaining expertise aimed at helping companies excel operationally. Training will involve six key operations areas, including service operations, where you'll develop skills in digital transformation using advanced analytics, automation, Generative AI, and agile approaches.

Your focus will involve shaping digital strategies and operational models in service sectors to deploy AI-native operating models, intelligent agents, and agentic technologies that reshape service delivery and scale. You will collaborate cross-functionally to embed emerging technologies throughout client service operations.

Candidate Qualifications

• Master's degree with outstanding academic records.
• Initial experience or strong enthusiasm for AI-based service innovation, working with digital solutions, robotics, Generative AI, and AI-native service models, preferably within banking, insurance, software, or consulting.
• Demonstrated leadership abilities through professional experience or extracurricular roles.
• Willingness and readiness to travel and take assignments across Europe during the workweek.
• Exceptional analytical thinking and quantitative problem-solving capabilities.
• Effective communication skills to articulate complex concepts clearly in both English and the local office language.

Application Instructions

Please submit your application in English, including your CV and academic transcripts from high school and university with all relevant grades.

Additional Details

• This position is based in Munich, Germany, within our European office network.
• Participation in a globally connected Operations Practice that combines strategic insight with practical implementation for operational excellence.