Communications Assistant

Position Overview

This role is centered on supporting customer communication, managing appointment-related coordination, and assisting with day-to-day office activities. The goal is to keep communication flowing smoothly between customers and internal teams while maintaining accuracy and timeliness.

Key Responsibilities

• Handle customer questions and requests by phone and email.
• Support appointment booking and keep calendars up to date.
• Draft, sort, and manage customer-related correspondence and records.
• Keep communication logs and documentation accurate and current.
• Pass information between customers and internal departments as needed.
• Assist with general administrative tasks and office support work.
• Help create a professional and positive customer experience through clear communication.

Minimum Requirements

• Strong spoken and written communication abilities.
• Good organizational skills and the ability to manage multiple tasks at once.
• A professional manner with a customer-first approach.
• Comfort using basic computer tools such as email, scheduling applications, and Microsoft Office.
• Prior experience in administration or customer service is helpful but not mandatory.