Collections Office Administrator

About the Role

This role is based onsite at Attain Finance's Centralized Collections Department and Corporate Office located at 10 Gillingham Drive, Unit #103, Brampton, ON. As a Collections Office Administrator, you will play a crucial part in supporting the administrative and operational tasks that enable efficient management of insolvency files, payments, account maintenance, correspondence, and general office operations. Attain Finance, known for its strong product offerings, excellent customer service, and innovation, offers an energized work environment with opportunities for career growth and development within its global organization.

Key Responsibilities

• Assist in preparing, processing, and monitoring insolvency-related documents, including bankruptcies and consumer proposals, ensuring all actions are timely and accurate.
• Maintain precise records of insolvency files and coordinate effectively with internal teams and external partners to complete cases.
• Provide administrative support to collections operations by updating accounts, managing documentation, entering data accurately into internal systems, supporting reporting, maintaining files, and preparing for audits.
• Accurately process incoming and outgoing payments, reconcile records, address discrepancies, and maintain thorough payment documentation.
• Support general office administrative duties, organize both physical and digital filing systems, and help facilitate smooth daily office operations for the collections and corporate offices.
• Handle mail sorting by receiving, organizing, distributing incoming mail and correspondence, preparing outgoing customer and regulatory communications, and ensuring tracking of all mail items.

Qualifications and Skills

• Post-secondary education or equivalent experience in administration, finance, or a related area.
• Between one to three years' experience in administrative or operational support roles, preferably within financial services, collections, or servicing sectors.
• Experience managing sensitive or regulated information is considered advantageous.
• Excellent organizational skills with meticulous attention to detail.
• Ability to prioritize and manage multiple tasks accurately under deadlines.
• Proficient with Microsoft Office applications including Excel, Word, and Outlook.
• Strong written and verbal communication abilities.
• Capable of working independently and collaboratively in team settings.
• High integrity and discretion in handling confidential information.

Working Conditions and Employment Details

• This is a 100% onsite position at the Lend Direct Head Office, within a fast-paced and deadline-oriented environment requiring adaptability and strong time management skills.
• Position Type: Full Time
• Location: Brampton, Ontario
• Hourly Wage: CAD 20 to 24, based on skills, knowledge, location, and experience.
• All full-time employees have access to benefits starting from the first day of employment, including paid time off, health benefits, life and disability insurance, and optional life benefits.
• Eligible to participate in the company’s RRSP/DPSP program with company matching after three months of employment.
• Additional perks include Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, and Leadership Development Programs.

Equal Opportunity and Applicant Notice

Attain Finance is committed to equal employment opportunities without discrimination based on race, color, sex, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other legally protected characteristic. The company also provides reasonable accommodations for qualified employees with disabilities where required by law.

Applicants should be aware that Attain Finance will never request personal banking information, fund transfers, credit card details, or require purchase of equipment as part of the job application or training process. Official representative emails will end with @attainfinance.com, @heightsfinance.com, @lenddirect.com, or @cashmoney.ca.