Clinical Admin Officer - Orthopaedics

Job Summary

We are offering a permanent full-time position for a Band 3 Clinical Admin Officer to join the Trauma and Orthopaedics department, working 37.5 hours weekly. This pivotal role involves partnering closely with consultants and multidisciplinary teams to contribute to the provision of quality patient care. Ideal candidates will possess robust administrative skills, a forward-thinking approach, and a readiness to embrace improvements and changes.

Key Responsibilities

• Deliver thorough administrative assistance to ensure smooth department operations.
• Organize and prioritize personal workload using appropriate tools, employ excellent time management, and escalate potential delays proactively.
• Handle consultants' urgent tasks such as correspondence, medico-legal reports, and miscellaneous communications adhering to Trust policies.
• Gather, compile, and manage confidential information while maintaining strict data protection compliance.
• Respond professionally and promptly to inquiries from colleagues, general practitioners, and patients with a customer-focused attitude.
• Maintain secure protocols for storing and managing resources, including electronic records.
• Precisely scan and upload patient documents into the Electronic Patient Record (EPR) system.
• Assist clinicians in preparing and issuing patient communications via Epic, resolving incomplete patient information, and attaching necessary documents.
• Manage all telephone calls efficiently, striving to meet departmental and Trust performance standards.
• Utilize various IT systems to effectively support operational functions and fulfill role requirements.

Requirements and Qualifications

• Minimum education equivalent to GCSE level.
• ECDL certification or comparable qualifications.
• NVQ Level 3 in Administration or equivalent practical experience.
• Prior experience working in office settings and in team environments.
• Desirable: previous NHS experience in hospital, private practice, or GP settings, and call center experience.
• Essential skills include clear communication, ability to follow instructions and provide feedback, logical reasoning, proficiency with MS Office (Word, Excel, PowerPoint), keyboard skills, and solid literacy and numeracy.
• Preferred skills: provide non-clinical advice, analyze and resolve patient issues, familiarity with hospital information systems, medical terminology understanding, and knowledge of NHS performance targets.

Additional Details

Visa sponsorship is not available; applicants must already have the legal right to work in the UK for the contract duration. Our Trust is an inclusive and disability-confident employer, recognized with Gold status in the Armed Forces Employment Recognition Scheme. We offer extensive professional development, leadership, and clinical training opportunities.

We strongly support work-life balance and flexible working arrangements to meet both staff and service needs.

The Trust serves over 900,000 residents across multiple counties and is committed to innovation, sustainability, and delivering high-quality health services supported by major infrastructure investments and digital transformation like our new electronic patient record system.