Clienteling & Loyalty Manager, Southeast Asia

About CELINE

Established in 1945 by Céline Vipiana, CELINE is a renowned French leather goods, fashion, and couture brand under the LVMH Group. The company values teamwork, agility, authenticity, and passion in a dynamic environment.

Role Overview

Reporting to the Clienteling & Loyalty Senior Manager for Southeast Asia Operations (SEAO), the role is responsible for executing client-focused initiatives and events, enhancing CELINE's clienteling performance across Singapore, Malaysia, and the Philippines. The focus is on boosting client recruitment, retention, and engagement while embedding a client-centric culture within retail teams.

Key Responsibilities

• Adapt and implement regional clienteling programs locally in close collaboration with store teams.
• Communicate updates regarding clienteling initiatives, global and regional directives, and campaigns to retail stores.
• Engage priority clients during critical occasions and daily interactions.
• Identify local market needs and tailor client programs aimed at recruiting, converting, and retaining clients to improve store performance.
• Promote a client-focused philosophy among retail teams.
• Coordinate with regional and local teams, including training and operations, to set action plans for enhancing local clienteling outcomes.

• Plan and manage all phases of event activities, including pre-event preparations, gifting, and campaign presentations.
• Ensure timely execution, administration, and financial transactions related to assigned tasks and campaigns.
• Monitor and analyze the success of initiatives and propose improvements in collaboration with the regional team.
• Oversee budget management and evaluate return on investment for client initiatives.

Candidate Profile and Requirements

• Educational qualification: university degree or higher.
• 5 to 7 years of experience in client development within the luxury industry; background in store, client, and event management is highly preferred.
• Self-motivated with excellent organizational and time management skills.
• Strong analytical capabilities and attention to detail for monitoring clienteling efforts.
• Effective problem-solving skills and adaptability to fast-changing environments.
• Excellent communication skills with ability to interact at various organizational levels.
• Proficiency in Microsoft Office, particularly Excel, and general computer literacy.
• Fluent in English.
• Passion for the CELINE brand and collections.
• Positive, supportive team player with commitment and dedication.

Additional Information

CELINE is an inclusive employer that fosters a respectful environment embracing diversity. The company ensures equal opportunity regardless of gender, disability, origin, religious beliefs, sexual orientation, or any other legally protected characteristic, recognizing and valuing all talents and uniqueness.