Claim Professional - Professional Indemnity

About Travelers Europe

At Travelers Europe, our commitment lies in caring for our customers, communities, and colleagues — a promise that has helped us uphold our reputation as a leading property casualty insurer for over 170 years. We foster an innovative and collaborative environment where employees can genuinely enjoy their work and workplace.

Position Overview

We are seeking an experienced Claims Professional specializing in professional indemnity and financial lines claims to join our Dublin team. Reporting under general supervision, you will expertly manage claim investigations, assessments, negotiations, and settlements according to company policies and industry best practices. This role supports the Claims Management team by delivering high-quality claim handling and exceptional customer service, ensuring smooth claims operations and adherence to service standards. This position does not include managerial responsibilities.

Key Responsibilities

• Apply policy coverage accurately to all assigned claims.
• Conduct thorough investigations of claims.
• Proactively negotiate and resolve claims following company guidelines and best practices.
• Set claim reserves precisely according to company protocols.
• Maintain company service standards consistently.
• Ensure accuracy of data related to claims.
• Coordinate with and manage external vendors, monitoring service quality and costs to meet technical and service requirements.
• Authorize claim payments and reserves within delegated authority.
• Provide technical advice and build effective internal and external business relationships.
• Collaborate as an active team member, supporting colleagues and participating in project work.
• Assist senior professionals with larger or more complex claims when necessary.
• Communicate openly with managers and peers regarding actions taken to understand impacts across various disciplines.
• Engage actively in trainings and development programs to enhance technical and professional skills.
• Perform additional duties as assigned.

Desired Candidate Profile

• Demonstrates sufficient technical knowledge to manage assigned claims within delegated authority.
• Preferably has prior claim handling experience.
• Capable of managing claims to meet technical standards, best practices, and service level requirements.
• Possesses intermediate communication, business insight, relationship-building, flexibility, accountability, analytical thinking, judgment, decision-making, and teamwork skills.
• Exhibits advanced customer focus.
• Holds Accredited Product Advisor (APA) qualification or higher.
• Has previous experience in insurance-related roles such as paralegal, insurance operations, or insurance brokerage.

Employee Benefits

• Private Medical Insurance coverage starting at employment, with employee option to add dependents via payroll deductions.
• Retirement pension plan with core company contributions and enhanced contributions when employees contribute.
• Minimum annual holiday entitlement of 25 days, with options to purchase up to a total of 35 days.
• Wellness program offering tools, discounts, mental health support including free professional counseling, and caregiving resources.
• Volunteer encouragement programs including Matching Gift and Volunteer Rewards to support charity involvement.

Additional Information

Travelers is an equal opportunity employer valuing diversity and unique talents. Reasonable accommodations regarding physical job requirements can be discussed by contacting us directly. The company reserves the right to fill this role at a different level than posted. A hybrid work arrangement is available, consisting of three days in the office and two days remote per week, subject to company policy changes.