Civil Supervisor

Job Overview

The Civil Supervisor is responsible for directing the strategic management of facilities and engineering services, along with coordinating various outsourced service providers to maintain a safe and high-performing property environment.

Key Duties and Responsibilities

• Formulate and implement best practice operational plans for assigned properties in collaboration with stakeholders.
• Assist the Property Manager in preparing final budget plans and oversee work execution to ensure alignment with budget limits.
• Conduct facility and equipment inspections to assess maintenance and service requirements.
• Coordinate alterations, maintenance, or refurbishments following set procedures or contractual agreements.
• Work with procurement to competitively bid and prepare service contracts to ensure quality and cost efficiency.
• Review, analyze bids and recommend contract awards, preparing standard contracts for approval by management.
• Authorize purchases of supplies and equipment for facility use.
• Maintain periodic inventories of premises and property conditions, reporting findings to the Property Manager.
• Continuously review and refine facility services for improvement.
• Manage Aldar Property Management System (PMS) effectively.
• Oversee resources including manpower and finances efficiently.
• Ensure adherence to a robust planned preventive maintenance (PPM) regime.
• Analyze call center data regularly and implement enhancements as needed.

Performance Objectives

• Actively contribute as part of the vendor account team for facilities and engineering services.
• Report ongoing developments in the engineering market to the Property Manager, including service delivery updates and emerging products.
• Communicate operational policies, technical information, goals, and expectations clearly to facility teams.
• Create and maintain standard operational, emergency response, and preventive maintenance procedures alongside all technical documentation.
• Possess in-depth knowledge of building system designs, operational alternatives, and contingency planning.
• Prepare and deliver comprehensive monthly reports including billing, profit & loss, PMS, and document libraries.
• Support engineering service providers to meet or exceed client expectations.
• Develop staff training programs, identify skill gaps, and facilitate in-house learning.
• Serve as first response manager for office incidents, with responses scaled to severity.

Health and Safety Commitment

• Maintain a strong dedication to providing a safe workplace for all personnel.
• Ensure all services comply strictly with health and safety regulations and operating procedures.

Additional Notes

• Responsibilities may evolve based on organizational needs, and flexibility in task assignments is expected.
• Compliance with company policies, procedures, and practices is mandatory at all times.
• Attendance at meetings, briefings, and training sessions will be required as necessary.
• All employees must adhere to Khidmah's health, safety, environmental, and sustainability policies as well as all relevant legal and statutory requirements.

Occupational Health and Safety Responsibilities

• Follow all Khidmah health, safety, and environmental policies, procedures, and legal obligations.
• Keep abreast of updates and new policies communicated by the HSE department and ensure ongoing compliance.

Information Security Responsibilities

• Adhere to Khidmah's information security policies and personal security duties.
• Ensure security awareness training for all involved with sensitive information.
• Know incident reporting procedures for IT and Information Security issues.
• Maintain security measures including the use of firewalls and antivirus software.
• Protect account credentials and restrict usage to authorized purposes only.
• Accept responsibility for individual accounts and maintain confidentiality.

Education and Qualifications

• Degree or qualification in Mechanical Engineering or Facilities Management.
• Demonstrated experience in customer service-oriented facilities and engineering management.
• Preferably experienced with residential, commercial, and retail property management.

Experience and Skills

• Proficient in Microsoft Office suite.
• Proven experience leading and managing business service teams, managing work allocation, and staff development.
• Comprehensive knowledge of health, safety, and environmental responsibilities.
• Customer-focused with strong commercial and financial insight.
• Capability to convert client needs into actionable plans and implement them effectively.
• Excellent English communication, negotiation skills, and report writing capabilities.
• Ability to build and maintain relationships with clients, suppliers, and internal teams.