Butler

About the Role

Set amidst the breathtaking landscapes of Northland’s Bay of Islands, Rosewood Kauri Cliffs offers a luxury lodge experience featuring native forests, private beaches, and expansive Pacific Ocean vistas. As part of the globally acclaimed Rosewood Hotels & Resorts group, this establishment is committed to delivering exceptional guest experiences alongside rewarding career opportunities.

The Butler position demands a committed and hospitality-focused individual dedicated to providing personalized, top-tier service. You will be the primary liaison for guests, ensuring their stay is smooth, thoughtful, and memorable by coordinating tailored experiences and attending to their needs.

Key Responsibilities

• Offer a warm, customized welcome and comprehensive orientation to guests, helping them feel instantly comfortable
• Establish strong rapport by foreseeing guest requirements and managing special requests with precision and care
• Execute all in-suite food and beverage services professionally and attentively
• Handle guest requests and organize itineraries, guaranteeing timely and accurate follow-ups
• Work closely with various departments to ensure integrated and flawless guest experiences

Requirements and Skills

• At least two years’ experience in luxury hospitality environments such as hotels, resorts, or lodges
• Excellent verbal and written communication capabilities, coupled with a polished personal appearance
• Familiarity with property management systems is advantageous
• Competent in managing guest schedules and addressing issues discreetly and professionally
• Deep enthusiasm for crafting customized and memorable guest experiences
• Flexible, resourceful, and naturally anticipatory of guest requirements

Additional Information

This full-time role is salaried and includes complimentary quality associate lunches. Employees gain access to the Associate Perks Programme offering a diverse range of discounts and partnerships. The employer strives to provide two consecutive days off weekly whenever possible. Applicants must hold a valid working holiday visa or legal work authorization in New Zealand. Core values important for success include ownership, passion, transparency, innovation, and collaboration.